Shipping policy

Last updated: September 4, 2026

WHERE WE SHIP
We currently ship to the 48 contiguous United States. We are not yet able to ship to Alaska, Hawaii, US territories, PO boxes, APO/FPO addresses or international destinations.

PROCESSING TIME
Orders are processed within 1 to 3 business days (Monday to Friday, excluding US holidays). You receive an email with a tracking link the moment your order leaves the warehouse.

DELIVERY ESTIMATES
Accessories, grooming, feeding and toys: 3 to 7 business days after dispatch.
Beds, carriers and strollers: 3 to 7 business days after dispatch.
Furniture (crates, litter enclosures, cat towers, cages): 5 to 10 business days after dispatch. Large pieces ship flat-packed in one or more boxes and may arrive on different days.
Estimates are not guarantees. Carrier delays, weather and peak seasons can extend delivery times.

SHIPPING RATES
Shipping options and exact costs are calculated at checkout based on the items in your cart and your address. Any free-shipping offer shown on the site applies to eligible items and order totals as displayed at checkout.

MULTIPLE WAREHOUSES
Our products ship from several US warehouses. If your order contains items from more than one warehouse, it may arrive in separate shipments at no extra charge.

DAMAGED OR LOST PACKAGES
Inspect furniture on arrival. If a box or item is damaged, photograph it and email vnecomllc@gmail.com within 7 days of delivery; we will send a replacement part or a full replacement at no cost. If tracking shows delivered but you have not received the package, contact us within 7 days so we can open a carrier investigation.

ADDRESS CHANGES
We can change a shipping address until the order is handed to the carrier. Email us as soon as possible with your order number.

Questions: vnecomllc@gmail.com - Elunor Pet Shop, Valrico, Florida, United States