Elunor

Shipping & Returns

Shipping Policy

Last updated: September 4, 2026

Where we ship

We currently ship to the 48 contiguous United States. We are not yet able to ship to Alaska, Hawaii, US territories, PO boxes, APO/FPO addresses or international destinations.

Processing time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding US holidays). You receive an email with a tracking link the moment your order leaves the warehouse.

Delivery estimates

  • Accessories, grooming, feeding and toys: 3 to 7 business days after dispatch.
  • Beds, carriers and strollers: 3 to 7 business days after dispatch.
  • Furniture (crates, litter enclosures, cat towers, cages): 5 to 10 business days after dispatch. Large pieces ship flat-packed in one or more boxes and may arrive on different days.

Estimates are not guarantees. Carrier delays, weather and peak seasons can extend delivery times.

Shipping rates

Shipping options and exact costs are calculated at checkout based on the items in your cart and your address. Any free-shipping offer shown on the site applies to eligible items and order totals as displayed at checkout.

Multiple warehouses

Our products ship from several US warehouses. If your order contains items from more than one warehouse, it may arrive in separate shipments at no extra charge.

Damaged or lost packages

Inspect furniture on arrival. If a box or item is damaged, photograph it and email vnecomllc@gmail.com within 7 days of delivery; we will send a replacement part or a full replacement at no cost. If tracking shows delivered but you have not received the package, contact us within 7 days so we can open a carrier investigation.

Address changes

We can change a shipping address until the order is handed to the carrier. Email us as soon as possible with your order number.

Questions: vnecomllc@gmail.com · Elunor Pet Shop, Valrico, Florida, United States

Refund & Return Policy

Last updated: September 4, 2026

We want the piece to belong in your home. If it does not, you have 30 days from delivery to start a return.

Eligibility

  • Items must be unused, in original condition and in the original packaging with all hardware and parts.
  • Furniture that has been assembled cannot be returned unless it arrived damaged or defective.
  • For hygiene reasons, opened grooming tools, feeding accessories and pet beds that have been used cannot be returned.
  • Final-sale and clearance items are not eligible for return.

How to start a return

Email vnecomllc@gmail.com with your order number and the reason for the return. We will reply within 1 business day with return instructions and a prepaid shipping label.

Return shipping

  • Damaged, defective or incorrect item: we cover all return shipping and send a replacement or full refund, your choice. Please send photos of the damage within 7 days of delivery so we can file the carrier claim.
  • Change of mind: the cost of the return label is deducted from your refund. For furniture and other oversized items this cost is typically $25 to $75 depending on size and destination; we tell you the exact amount before you ship anything back.

Refunds

Once the item is received and inspected (usually within 3 business days of arrival at the warehouse), we issue the refund to your original payment method. Banks typically post the refund within 5 to 10 business days. Original shipping charges, if any, are non-refundable except when the return is due to our error.

Exchanges

The fastest way to exchange is to return the original item and place a new order. For sizing questions on crates and beds, contact us before ordering and we will help you choose.

Order cancellations

Orders can be cancelled free of charge until they are handed to the carrier, usually within 24 hours of purchase. After that the order is treated as a return.

Questions: vnecomllc@gmail.com · Elunor Pet Shop, Valrico, Florida, United States